FAQ
Where's my order?
Please allow 2-3 business days to process your order. If ordering products on Saturday or Sunday, your order will be processed on Tuesday.
Access your order status by using the postal tracking number provided during your purchase.
All sales are final. Once an order has been placed there is no way to change or cancel your order.
Are you animal cruelty free?
Yes! No animals were harmed and No animal testing on any of Waikiki Pro Makeup products.
Are You Vegan ?
All of our products are vegan, All brushes are strictly cruelty free and vegan.
Which payment options do you accept?
We accept the following forms of payment:
Visa
Master card
American Express
Paypal
Do you collect sales tax?
State laws require that we charge applicable sales tax on orders shipped to within the United States.
What shipping services do you offer?
We have many options for you to pick from within the USA. Below are some time frame estimates . This will help you make an informed decision, however this is just an estimate.
* USPS First Class: Small Packages 0 to 12oz : 2 to 5 days
* USPS Priority: 2 TO 5 days
* Standard: 2 to 7 days
* Fedex Ground : 2 to 6 days
International Time Frame Estimate
USPS First Class International : 10 to 30 Business Days
FedEx Ground , Priority and Economy to Canada: 1 to 2 Business Days
FedEx Ground , Priority and Economy to all other countries: 2 to 5 Business Days
Do you ship Internationally?
Yes.
My item was stolen, how do I get a refund?
Unfortunately, we are not responsible for lost or stolen items.
Once orders have left Waikiki Pro Makeup, LLC the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
My item is missing, because I provided an incorrect address. Can I get a refund?
Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing package WOULD NOT be honored. Meaning if USPS or FEDEX confirms delivery of your package but claims of not receiving package is received , Sadly, we won't give a refund.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
My package was marked as delivered but I haven't received it. What should I do?
Sometimes, USPS marks a package as delivered even though its still in transit. Please give them some time, it's most likely on its way to you. If goods was stolen, a claimed can be filed with the carrier. We advice to pick Fedex Ground at checkout ONLY , just so your goods are insured.
Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.
- USPS customer service: 1-800-275-8777
- Fedex customer service: 1-800-463-3339
- UPS customer service: 1-800-742-5877
My item arrived damaged what should I do?
Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.
What to do if you receive a damaged product
1. Send a very Clear Picture of the Damages to wtilley@waikikipromakeup.com
2. Send your order number at time of initial contact to expedite the replacement process.
3. Give 48 hours for us to file a claim with the carrier, once its approved we would send you a brand new product.
Please note USPS claims are a little more complicated and takes longer to process . We assure you we would take good care of your damaged product swiftly.
Please note we are not responsible for damages that occur in transit between third party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual address, this is because we have no control how products are repackaged to your destination.
(International Customers)
Please follow the steps above and a refund will be given immediately. Sadly we do not reship damaged products.
Can I return my package if I've changed my mind?
Sadly we do not accept returns.
Guarantees
Low Price Guarantee
It is Waikiki Pro Makeup's commitment to provide you with the best value, at the best price, because we value your business.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
How do I buy/redeem a gift certificate?
To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.
Additional Support and Contact:
For any inquiries please send us an email at wtilley@waikikipromakeup.com.